TY  - JOUR 
TI  - Propuesta de un espacio multidimensional para la gestión por procesos. Un estudio de caso
JO  - ESTUDIOS GERENCIALES;Vol. 29 No. 127
PB  - Universidad Icesi
PY  - 2013
issn 01235923
AB  - This article proposes a multidimensional space to control manage processes by integrating different
views of the organization. The methodology for the development of the proposal is based on a qualitative
research design, which is characterized through three activities: the definition of the multidimensional
space from the perspectives of the enterprise architecture, the maturity model, and the organizational
management. A conceptual experimental case study for a credit application was then carried out, which
showed possible inter-relationships between the defined scales and elements. Finally, it was concluded
that it is possible to establish standard characteristics for process management that guide the organization
from different points of view, when faced with complex transformations.
KW  - Facultad de Ciencias Administrativas y Económicas
KW  - Producción intelectual registrada - Universidad Icesi
KW  - Gestión de procesos
KW  - Gestión
KW  - Procesos
KW  - Organización
KW  - Diseño de investigación
KW  - re Maturity model
KW  - Process management
KW  - e Enterprise architecture
UR  - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1644
ER  -