TY  - THES 
TI  - Diseño de un proceso para medir el impacto de la capacitación
PB  - Universidad Icesi
PY  - 2011
UR  - http://hdl.handle.net/10906/76213
AB  - Increasingly, organizational stakeholders want to measure how training expenditures contribute to the bottom line. The return on investment (ROI) compares training benefits to training costs.
A training process is proposed. The PDCA cycle (Plan, Do, Check, Act) has been used as the framework for this process, because it provides a systematic and consistent methodology to implement the training plan; and, within the Check step allows to measure its financial impact which is the main objective of this project.
The main steps in determining the benefits of a training program are collecting data, isolating its effects to separate out the training’s impacts from other influences in the organization, converting data to monetary value, total training costs, and then ROI calculation.

KW  - Facultad de Ciencias Administrativas y Económicas
KW  - Producción intelectual registrada - Universidad Icesi
KW  - Capacitación de empleados
KW  - Formación profesional
KW  - Capital Humano
KW  - Formación de los empleados
KW  - Training Process
KW  - Training impact
KW  - ROI of training
ER  -