Diagnóstico y propuestas de mejora para el departamento de compras de FORSA S.A.

Abstract

FORSA S.A is a multinational company who produce and sales industrial construction equipments, achieving constant yields through three manufacturing plants. However, despite the success and growth achieved, the company headquarters located in Cali, Colombia, is experiencing several problems in a key area of the organizational management process, the Purchasing Department. This area has difficulties due to the lack of an appropriate organizational structure and tasks distribution among its employees, which solutions becomes a great opportunity to make some improvements for the company. In this order, this project is focused at first, on doing a diagnosis of the Department current situation in order to map the existing process. After this overview and through SWOT analysis, the objectives and guidelines that the department needs to implement are detected. Based on this analysis, Cause and Effect Diagram tools, Administrative Theories (by Fayol and Jimenez) and academic knowledge and professional experience, has been found that the Purchasing Department of FORSA SA needs to design processes that allow alternative solutions for the following four critical points: Indirect purchasing control,Generate reports with affiliates, Task redistribution between employees and Manage purchase orders through the information system. Under this proposal, it have proposed some alternatives of implementation whereby processes are evaluated, execution times, changes in responsibilities, operations, synergies, etc., which will be the basis for formalizing to the Chief Executive Operation a design proposal for FORSA S.A Purchase Department that will help the Company achieves its strategic objectives.