%0 Journal Article %T Análisis sistémico de los riesgos de servicio y financiero en la cadena de abastecimiento %J Sistema & Telemática;Vol. 11 No. 25 %D 2013 %@ 16925238 %U http://www.icesi.edu.co/revistas/index.php/sistemas_telematica/article/view/1562 %X Based on a model developed trough system dynamics, which represents a supply chain, this paper aims to establish a systemic approach to service risk management and financial risk management, taking into account the decisions made from the operational area and its influence on the risk in different areas of the company. %K FACULTA DE INGENIERÍA %K PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI %K INGENIERIA INDUSTRIAL %K CONTABLE Y FINANCIERA %K ANÁLISIS %K SISTÉMICO %K CADENA DE ABASTECIMIENTO %K SERVICIO AL CLIENTE %K RIESGO FINANCIERO %K DINÁMICA DE SISTEMAS %K SUPPLY CHAIN %K SERVICE RISK MANAGEMENT %K FINANCIAL RISK MANAGEMEN %K DECISIONS MAKING %~ GOEDOC, SUB GOETTINGEN