%0 Journal Article 
%T Metodología para la gestión de la calidad de los procesos en instituciones de educación superior
%J Sistemas y Telemática;Vol. 11 No. 26
%D 2013
%U http://www.icesi.edu.co/revistas/index.php/sistemas_telematica/article/view/1628
%X The design of methodologies for Process Management
requires carrying out a research work which takes into
consideration the general concepts and tools concerned
with process evaluation, improvement and control,
to integrate by means of a system approach, day to
day management with institutional strategies. This
paper is aimed to show the stages and the main tools
of a methodology for process quality management in
higher education institutions, as well as its application
in a process improvement at a Colombian official
university using management and statistical tools and
the process management plan. As a main result, process
effectiveness was raised and actions for continuous
process improvement were proposed.
%K FACULTAD DE INGENIERÍA
%K PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
%K EDUCACIÓN SUPERIOR
%K DISEÑO
%K METODOLOGÍA
%K GESTIÓN DE LA CALIDAD
%K INSTITUCIONES DE EDUCACIÓN SUPERIOR
%K SISTEMAS
%~ GOEDOC, SUB GOETTINGEN