%0 Journal Article 
%T El clima organizacional y su relación con la calidad de los servicios públicos de salud: diseño de un modelo teórico
%J ESTUDIOS GERENCIALES;Vol. 31 No. 134  Enero/Marzo 2015
%D 2015
%@ 01235923
%U http://hdl.handle.net/10906/77258
%X Using 83 theoretical and empirical studies published in countries from Latin American during the
21st century, this work has two main aims. First, to examine the multidimensionality and essential
characteristics of organizational climate and the quality of public health services, and second, to design a
theoretical model of the relationship between these two variables. The study was carried out according
to desk research strategy, an analysis method comprising the literature review, screening, consultation,
removal/collection and integration of data. From the analysis performed, it is theoretically inferred that
there is a relationship between organizational climate and quality of public health services. However,
it is recommended to conduct empirical studies on public health services to strengthen the theoretical
perspectives analyzed.
%K Facultad de Ciencias Administrativas y Económicas
%K Producción intelectual registrada - Universidad Icesi
%K Estudios Gerenciales
%K Clima organizacional
%K Calidad del servicio
%K Sector público
%K Sistemas de salud
%~ GOEDOC, SUB GOETTINGEN