%0 Journal Article 
%T En la base de la ruta: barreras de acceso y estrategias de atención en la ruta de declaración y registro de víctimas del conflicto
%D 2016
%@ 2011-0324
%U http://www.icesi.edu.co/revistas/index.php/revista_cs/article/view/2145
%X Based on a diagnosis of the daily practices of state agencies at local levels and their contribution
to the process of restoring fundamental rights, this paper proposes an evaluation of the
public policy conceived for attention to the internal army conflict’s victims. By the application
of a case study - on the Declaration and Registration Process developed by the Victim’s
Assistance and Orientation Unit of Cali- it identifies two main access hindrances: the ones
affecting the exercise of the victim’s rights and the institutional interferences that limiting
the bureaucracies operation. Street-level bureaucrats have been implementing formal and
informal strategies which mitigate some of the negative effects of such identified hindrances.

%K Políticas públicas
%K Víctimas del conflicto armado
%K Víctimas de la violencia
%~ GOEDOC, SUB GOETTINGEN