TY  - JOUR 
TI  - Efecto del burnout y la sobrecarga en la calidad de vida en el trabajo
JO  - ESTUDIOS GERENCIALES;Vol. 29 No. 129
PB  - Universidad Icesi
PY  - 2013
issn 01235923
AB  - The burnout syndrome occurs in workers who have contact with customers or clients. The aim of this study 
was to determine the effect of burnout and work overload on the quality of work life (QWL) in personnel at 
a health institute in Mexico. Cross-sectional and descriptive research was conducted with a stratified 
sample of 673 workers. Four scales were used to measure work overload, burnout, and two dimensions of 
QWL: work-family conflict (WFC) and job satisfaction. The results indicate a positive and significant effect 
of work overload on burnout and WFC, and a negative effect on job satisfaction. Furthermore, burnout is 
associated positively with WFC, and negatively with job satisfaction.
KW  - Facultad de Ciencias Administrativas y Ecómicas
KW  - Producción intelectual registrada - Universidad Icesi
KW  - Estudios Gerenciales
KW  - Satisfacción en el trabajo
KW  - Conflictos familiares
KW  - Conflictos laborales
KW  - Calidad de vida laboral
KW  - Quality of work life
KW  - Work overload
KW  - Job satisfaction
UR  - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1740
ER  -