TY  - THES 
TI  - The impact of strategy, emotional intelligence, innovation, and cross-functional teams on operational effectiveness
PB  - Universidad Icesi
PY  - 2021
UR  - http://repository.icesi.edu.co/biblioteca_digital/handle/10906/87468
AB  - Organizations in this day and age are adamant to create a competitive advantage over other firms, by improving their operational effectiveness through innovation and human capital strategies like cross functional teams. It is, therefore, crucial to evaluate how Emotional Intelligence and Cross-functional teams are relevant to improve Process innovation and operational effectiveness in Colombian companies for an advantage in a globalized market.
This paper analyzes quantitative data from 180 questionnaires using a structural equation model. The questionnaire was made to several industries in Colombia. Initial findings suggest that strategy implementation in the companies has a relevant impact on Cross-functional teams, emotional intelligence, and process innovation, however, it lacks to impact operational effectiveness in quality. Although emotional intelligence and strategies are deficient to create quality in operational effectiveness, Cross-functional teams presented a positive correlation with operational effectiveness, as an important variable for Colombian competitive advantage.
KW  - Organizaciones
KW  - Organization
KW  - Planificación estratégica
KW  - Strategic planning
KW  - Innovaciones educativas
KW  - Educational innovations
KW  - Recursos humanos
KW  - Human capital
KW  - Inteligencia emocional
KW  - Emotional intelligence
KW  - Empresas
KW  - Business enterprises
KW  - Marketing
KW  - Mercadeo
KW  - Encuestas
KW  - Surveys
KW  - Tamaño de la industria
KW  - Industries - Size
KW  - Gestión del conocimiento
KW  - Knowledge management
KW  - Trabajos de grado
KW  - Administración
KW  - Departamento de Gestión Organizacional
ER  -