TY - JOUR TI - Desempeño de las organizaciones mexicanas certificadas en la norma ISO 9001:2000 JO - Estudios Gerenciales, Vol. 24 No. 108 PB - Universidad Icesi PY - 2008 issn 01235923 AB - This research describes the status of certification in Mexico in ISO 9001:2000. After a review of the state of the art, is validated a model that relates four independent variables: Evaluation of the strategy, Motivation, Process Implementation and Control Strategic and their impact on the dependent variable organizational performance. The research was applied in 96 Mexican organizations. As a result, it is shown that the performance of an organization improves when it implements a program of ISO 9001:2000, if the organization has active motivation. The organizational performance was measured as an improvement in quality (0,81), a decrease in cost (0,83), an increase of sales (0,88) and an improvement in customer satisfaction (0,82). Based on the evidence found an empirical model is proposed. KW - ISO 9001:2000 KW - Certificación de la calidad KW - Desempeño KW - Organizaciones mexicanas UR - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/270 ER -