TY  - JOUR 
TI  - Gobernanza y calidad en la gestión pública
JO  - ESTUDIOS GERENCIALES;Vol. 27 No. 120 - Julio/Septiembre 2011
PB  - Universidad Icesi
PY  - 2011
AB  - This research focuses on a study of the 
incorporation of quality in the roles 
of government and public management. Based on a review of the most 
representative literature published 
in the last fifteen years, an analysis 
is conducted of global changes and 
their effects on the transformations 
of the State in order to propose a new 
approach to governance. This general 
framework provides the basis for a 
discussion of convergence between 
new public management and quality, 
based on experience with administrative reforms implemented in Latin 
American governments for the past 
two decades. Lastly, it provides a 
review of the contributions of the 
quality management model and 
certification of services through the 
implementation of ISO 9000 standards and process analysis in public 
organizations.
KW  - GOBERNANZA
KW  - GESTIÓN
KW  - GESTIÓN PÚBLICA
KW  - CALIDAD
KW  - CERTIFICACION
KW  - PROCESOS
KW  - GOVERNANCE
KW  - PUBLIC MANAGEMENT
KW  - QUALITY
KW  - CERTIFICATION
KW  - PROCESSES
UR  - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1114
ER  -