TY  - JOUR 
TI  - Caso de estudio. Viernes Negro
PB  - Universidad Icesi
PY  - 2011
issn 01235923
AB  - The objective of the case discussed here is to present the complex situation that arises at a large raw material manufacturing company 
in the construction industry when its integrated information management system collapses; a situation commonly known as “a system crash”.
These kinds of system failures constrain logistical activities related 
to the distribution center that is responsible for shipping orders on 
a national level on the sales closing date at the end of a given month. 
This hampers the order invoicing process and, therefore, gives rise to non-compliance with order deliveries, customer dissatisfaction, potential loss of orders, and non-compliance with the company’s sales goals, thus affecting the profitability.
KW  - Gestión del riesgo
KW  - Continuidad del negocio
KW  - Infraestructura tecnológica
KW  - Risk management
KW  - Continuity management
KW  - Availability management
KW  - Ingeniería de producción
KW  - Production engineering
UR  - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1115
ER  -