TY  - THES 
TI  - Implementación de un modelo de gestión del conocimiento para empresas de servicios
PB  - Universidad Icesi
PY  - 2011
UR  - http://hdl.handle.net/10906/67420
AB  - In the implementation of the production process every organization needs to use the
knowledge to produce either goods or services. The creation of an intangible asset, the
economic benefit to shareholders, creating value for stakeholders, the competitiveness and
positioning of the company, depend mainly on the knowledge and expertise that resides in
people.
Knowledge management is a key tool for companies to develop appropriate levels of
competitiveness, sharing valuable information within the organization can stabilize and
improve processes, enables the creation of new knowledge and develop new capabilities in
the organization. This graduate work is developed according to this framework, where there
is a proposal to implement a knowledge management model applied to a service company
of the clothing confection sector to generate value.
The selected model underlies the implementation of the knowledge generation cycle on
three elements: technology, people and processes. These are the platform that supports the
axes involved in the generation of knowledge in the organization: sources of knowledge,
context and lessons learned. Our theoretical foundation for the development of the
proposed model is based on the following aspects:
 Analysis of knowledge management models and intellectual capital
 Applied case studies and review of experiences by the authors of the thesis
concerning knowledge management
KW  - FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
KW  - PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
KW  - MAESTRÍA EN ADMINISTRACIÓN-TESIS
KW  - ADMINISTRACIÓN DEL CONOCIMIENTO
KW  - CAPITAL HUMANO
KW  - TALENTO HUMANO
KW  - GESTIÓN DEL CONOCIMIENTO
KW  - CAPITAL INTELECTUAL
KW  - GESTIÓN DE RECURSOS HUMANOS
KW  - GESTIÓN DE RECURSOS
KW  - STRATEGIES AND PROCESSES DESIGNED TO IDENTIFY
KW  - CAPTURE
KW  - STRUCTURE
ER  -