TY - THES TI - Balanced Scorecard como herramienta para el direccionamiento estratëgico de cooperativas de trabajo asociado PB - Universidad Icesi PY - 2011 UR - http://hdl.handle.net/10906/67618 AB - This thesis makes a diagnosis of four associated cooperatives that provide human resources to a multinational company in the industrial sector, food sub-sector, analyzing the human source as a key in the strategic management in such kind of organizations. With the results obtained the Balanced Scorecard is adapted as a management tool to improve their competitiveness. KW - FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS KW - PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI KW - MAESTRÍA EN ADMINISTRACIÓN-TESIS KW - BALANCED SCORECARD KW - PLANIFICACIÓN ESTRATÉGICA KW - COOPERATIVAS DE TRABAJO ASOCIADO KW - DOFA KW - COOPERATIVES OF ASSOCIATED LABOR KW - Strategic management ER -