TY - JOUR TI - A model of organizational learning in practice PB - Universidad Icesi PY - 2014 issn 01235923 AB - The paper analyzes the organizational learning process experienced in the design of a new packing service for the pharmaceutical sector, using the 4I model designed by Crossan, Lane and White (1999) and its further developments. It was carried out an exploratory study using qualitative research methods. It was found evidence supporting the learning processes stated by the original model and its further developments. The interviews and focus group results suggested that organizational learning is not always a lineal process as stated by the model. Individual and group learning are parallel interacting and unfinished processes. This study contributed to adding empirical evidence to the 4I model of organizational learning and its further developments, in a manufacturing firm KW - Producción intelectual registrada - Universidad Icesi KW - Estudios Gerenciales KW - Organizational learning KW - Processes of learning KW - Aprendizaje organizacional KW - Procesos de aprendizaje KW - Servicio KW - Métodos de investigación UR - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1739 ER -