TY  - THES 
TI  - Modelo para la gestión del servicio de IPTV aplicando las mejores prácticas a partir del mapa de operaciones eTOM
PB  - Universidad Icesi
PY  - 2013
UR  - http://hdl.handle.net/10906/76275
AB  - The IPTV service (Television over de internet protocol, IP), has a huge significant in the last years, as part of the development of the network of new generation (NGN, abbreviation in English). IPTV use the protocol IP (internet protocol) as a platform of transport to send the information to a television team through a connection to a WI-FI with technology like optical fiber to cabinet, building or home, FTTX (Fiber to the X) &/or digital lines to subscriber (XDSL, abbreviation in English).
To implement a service with the characteristics of the IPTV, the communications companies have change the role of provider of traditional fix lines to a provider of services, what at the same time generate the need of a restructure the business process, besides still appearing new suppliers for TELCOS (Telecommunications companies), where we considerate to maintain a relation with cooperation and competitive, to obtain supply of telecommunication network and equipment, to aim and to offer a service where the costumer enjoy, to seek economic benefices, everybody establishing a chain of giving services.
At the same time, the users, required a mayor arrangement for the telecommunication networks and the services what the TELCOS provide, all this generate more complex relations , of which can be manage with efficiency, surge of requirement to introduce new business process to direct a supply of these necessities.
The approach of the work development is to offer a negotiation model to pretend give a support to business process in keeping with the benefit of television services over the internet protocol (IPTV), where have been describe the process map of negotiation for the IPTV service. the characteristic of their self , to enclose with the plan to pursuit and control, all that supported over the improve Telecommunication operation eTOM.

KW  - Facultad de Ingeniería
KW  - Producción intelectual registrada - Universidad Icesi
KW  - IPTV (Internet Protocol Television)
KW  - Comunicaciones digitales
KW  - Comunicaciones inalámbricas
ER  -