TY  - THES 
TI  - La transferencia de conocimiento y el aprendizaje organizacional en una firma de consultoría financiera
PB  - Universidad Icesi
PY  - 2014
UR  - http://hdl.handle.net/10906/77222
AB  - The consulting firm CONSULTANT SA is a professional services firm,
founded in 2007 in the city of Cali, Valle , present in six ( 6) countries , has a team of 32
employees, working under international auditing standards that integrate knowledge and
extensive experience in project management Assurance and Consulting. Currently
consulting firm performs the process of evaluation of services focused on customer
satisfaction , which performs in the last phase of the consulting process .
In this work degree from the sequence of process steps for financial
consulting firm CONSULTANT S.A, the sequence design process of knowledge transfer
in phases containing various activities according to the complexity of proposed the work
to be performed, without affecting existing processes in the firm.
Similarly, proposals to define and evaluate the positive or successful process
of knowledge transfer of the firm and organizational learning in the business of financial
advice, from the assessment processes customer satisfaction set phases are presented
signature.
KW  - Transferencia de conocimientos
KW  - Satisfacción del cliente
KW  - Procesos
KW  - Evaluación
KW  - Estrategias
KW  - Financiero
KW  - Tésis
KW  - Economía
KW  - Economics
KW  - Producción intelectual registrada - Universidad Icesi
KW  - Knowledge Transfer
KW  - Organizational learning
KW  - Customer satisfaction
ER  -