TY  - JOUR 
TI  - El clima organizacional y su relación con la calidad de los servicios públicos de salud: diseño de un modelo teórico
JO  - ESTUDIOS GERENCIALES;Vol. 31 No. 134  Enero/Marzo 2015
PB  - Universidad Icesi
PY  - 2015
issn 01235923
AB  - Using 83 theoretical and empirical studies published in countries from Latin American during the
21st century, this work has two main aims. First, to examine the multidimensionality and essential
characteristics of organizational climate and the quality of public health services, and second, to design a
theoretical model of the relationship between these two variables. The study was carried out according
to desk research strategy, an analysis method comprising the literature review, screening, consultation,
removal/collection and integration of data. From the analysis performed, it is theoretically inferred that
there is a relationship between organizational climate and quality of public health services. However,
it is recommended to conduct empirical studies on public health services to strengthen the theoretical
perspectives analyzed.
KW  - Facultad de Ciencias Administrativas y Económicas
KW  - Producción intelectual registrada - Universidad Icesi
KW  - Estudios Gerenciales
KW  - Clima organizacional
KW  - Calidad del servicio
KW  - Sector público
KW  - Sistemas de salud
UR  - http://hdl.handle.net/10906/77258
ER  -