TY  - THES 
TI  - Análisis estratégico de telceneter panamericana para el diseño, organización y monitoreo de vendors
PB  - Universidad Icesi
PY  - 2014
UR  - http://hdl.handle.net/10906/77301
AB  - Call Centers are undoubtedly an activity that belongs to Customer Management area of
each company, as many other activities it usually outsource it since it require a large
deployment and infrastructure. When a company begins its growth it's inevitable that the
strategies, the models and the whole organization evolve. The Vendor Management is a
very important part of this evolution and plays a determinant roll.
There are too many models to monitoring and management the performance of
Vendors, each company according to their reality chooses which suits you. The
following investigation examines and determines the internal and external key aspects of
the company and the strategies that have to take into consideration to choose the type
of Management and monitoring of Vendors.
KW  - DirecTV
KW  - Vendedores
KW  - Servicio al cliente
KW  - Empresas
KW  - Estrategias de venta
KW  - Administración
KW  - Departamento de Gestión Organizacional
KW  - Vendor Management
KW  - Vendors
KW  - Producción intelectual registrada - Universidad Icesi
ER  -