TY - JOUR TI - Tendencias en el uso de las tecnologías de información y comunicación para la negociación internacional JO - ESTUDIOS GERENCIALES;Vol. 31 No. 136 Julio/Septiembre 2015 PB - Universidad Icesi, Facultad de Ciencias Administrativas y Económicas PY - 2015 issn 01235923 AB - This article identifies key information and communication technologies (ICT) used in the international negotiation process, classifying them by phases and functionality. A literature review was conducted in recognized and high impact databases, building with this information a proposal of phases for the international negotiation process, and characterizing ICT by elements such as functionality, business tools, complexity and scope of use, among others. We conclude that there is a wide range of ICT to support the stages of international negotiations, offering various solutions to the specific needs of each company regarding to the management of information and communication. KW - Producción intelectual registrada - Universidad Icesi KW - Tendencia KW - Tecnología de la información y la comunicación (TIC) KW - Negociación internacional KW - Internacionalización KW - Empresas KW - Information and communication technologies KW - International negotiation KW - Enterprise KW - Internationalization KW - Ciencias sociales KW - Social sciences UR - http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/2068 ER -