TY  - THES 
TI  - Walcast : sistema de mejoramiento de la comunicación de interpretación a grupos de visitantes en planes de Senderismo
PB  - Universidad Icesi
PY  - 2020
UR  - http://repository.icesi.edu.co/biblioteca_digital/handle/10906/87389
AB  - Purpose - The purpose of this project began with achieving improvements in the satisfaction of visitors and tourists who consume tourist
services within natural reserves of Colombia, in this case, the most characteristic service and object of study was hiking. We were located
within the Farallones de Santiago de Cali National and Natural Park, in which we identify that the Trekking Plans are carried out in groups
of 5 to 8 Visitors, and in the company of a Tourist Interpreter. With all this, we discovered that reserves like this completely lack elaborate
infrastructure that guarantees high quality of execution of their tourist services (such as the absence of Internet connection), and it is for this
reason that we decided to explore and implement technologies that facilitate the accompaniment provided by tourist interpreters (nature
reserve officials), and also guarantee increases in visitor satisfaction that to date have not been achieved.
Design /methodology / approach - The methodology implemented in this research project is based on the Double Rhombus Model, which is
based on the principles of Design Thinking, and is divided into 4 main stages that helped define the structure and development of this
project, which they are: Map, Explore, Build and Test. During the application of this methodology, we had the opportunity to visit the
Farallones de Cali PNN and study in depth the execution in the field of a hiking plan, carry out group interviews and individual interventions
to more than 10 Tourist Interpreters and Visitors or Tourists who have previously made Hiking. With all this we were able to Build a
solution system with the supervision and evaluation of experts in Industrial Design from the Faculty of Design of the Icesi University of
Santiago de Cali, and finally Test the results with Tourist Interpreters and Visitors mentioned above.
KW  - Senderismo
KW  - Turismo ecológico
KW  - Viajeros y exploradores
KW  - Turistas
KW  - Software
KW  - Naturaleza
KW  - Deporte
KW  - Inventario ambiental
KW  - Parques naturales
KW  - Naturalista
KW  - GPS
KW  - Trabajos de grado
KW  - Diseño de Medios Interactivos
KW  - Departamento de Diseño
ER  -