(2011-10-01) Gil González, Cristiam Andrés; Manyoma Velásquez, Pablo César; Orejuela Cabrera, Juan Pablo
Measuring capacity is a major problem, especially in service organizations
because of its complexity and the lack of research on this topic at these kinds
of organizations. Therefore, the purpose of this article is to discuss a methodology for measuring the capacity of an university by focusing on an academic
unit. To this end, this research study determines the available capacity of
an academic program and the use of resources by a typical student, and
then the relation between these two aspects. The proposal is validated for an
undergraduate program, generating a fairly good estimate of the number of
students who can be served at any given time.
