La transferencia de conocimiento y el aprendizaje organizacional en una firma de consultoría financiera

Abstract

The consulting firm CONSULTANT SA is a professional services firm, founded in 2007 in the city of Cali, Valle , present in six ( 6) countries , has a team of 32 employees, working under international auditing standards that integrate knowledge and extensive experience in project management Assurance and Consulting. Currently consulting firm performs the process of evaluation of services focused on customer satisfaction , which performs in the last phase of the consulting process . In this work degree from the sequence of process steps for financial consulting firm CONSULTANT S.A, the sequence design process of knowledge transfer in phases containing various activities according to the complexity of proposed the work to be performed, without affecting existing processes in the firm. Similarly, proposals to define and evaluate the positive or successful process of knowledge transfer of the firm and organizational learning in the business of financial advice, from the assessment processes customer satisfaction set phases are presented signature.