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Ítem Análisis para el mejoramiento del sistema de planeación de recursos empresariales (ERP) de una Pyme a través de herramientas de pensamiento sistémico(Universidad Icesi, 2011-01-01) Velasquez Eraso, Andrés; Henao Piza, Juan Felipe; AsesorThis document proposes a way of modeling ERP systems (Enterprise Resource Planning) by combining systems thinking tools, with theoretical concepts of strategic management and supply chain operations strategy. An ERP system is a tool for managing, through computer software, the most important functional and strategic processes of a business. In this regard, modeling an ERP system becomes a conceptualization process that integrates multiple organizational variables (e.g. processes, resources, flows, people, etc.), with the company’s growth rate, its specialization, and main business strategy. To illustrate the modeling process here proposed, a real case of application (case study) is developed within the context of a Colombian company called VELASQUEZ INGENIEROS ASOCIADOS S.A.S. In this case, although the ERP system that is currently employed by the company plays an important role in managing its supply chain area, the system is still not able to provide the support that is required by the corporate management and support areas. Thus, the ERP system is analyzed using a system thinking tool (rich picture) and as a result, a full reengineering process is proposed seeking to enhance the system’s capabilities to provide key information to support the main strategic decision of the company.