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Ítem Towards smarter cities taking advantage of the Fog Computing paradigm(Universidad Icesi, 2018-04-01) Delgado Fernández, TatianaThe fog computing term has achieved importance in the last years due to its effect in the latency reduction that the Internet of Things [IoT] applications have. These applications demand real-time (or nearly real-time) responses and they are characterized by low bandwidth consumption; hence, the fog computing is relevant in achieving these requests because part of the processing is done near the end user devices. For this reason, the cloud computing paradigm is not enou - gh for some applications, since nowadays, the instant need of data and the decision-making process leverage –or somehow discover– a new horizon that demands a complementary variable. This article consists on an approach to the fog computing term, together with the requirements analysis for engineering solutions in the IoT field. Also, its impact in the smart cities and other fields plus its main challenges are addressed. We also present a guideline to implement a recommendation system for sightseeing places for tourists based in fog computing embraced in a large smart city project located in Havana.Ítem Modelo para la selección, gestión y operación de sistemas que permitan efectuar la gestión de clientes en la nube para las PYMES(Universidad Icesi, 2017-06-01) Lasso Cortés, Ginna Marcela; Gonzalez Villani, Gustavo Adolfo; Pachón de la Cruz, ÁlvaroLas micro, pequeñas y medianas empresas (mipymes) generan el 67% del empleo en Colombia y contribuyen con el 28% del PIB del país. Además, según estudios sectoriales existentes, estas empresas presentan debilidades en tres procesos: ventas, marketing y atención al cliente. Asimismo, se observa que solo el 21% de su personal es profesional y que el 23% de su inversión se destina a tecnología, como la implementación de herramientas CRM para fortalecer la gestión de clientes en el 40% de este tipo de empresas.
