(Universidad Icesi, 2006-07-28) Arenas Guerrero, Fernando Antonio
Performance measures have become
a main topic within the organizational
environment. Approaches to this
subject have been going from the
merely operational to the inclusion of
performance measures as part of
strategic planning, as in the Balanced
Scorecard approach, where measures
are linked with strategic objectives
through causal relationships.
This article intends to show, by
means of an example model, the potential
of system dynamics for establishing
causal relationships between
measures, verifying the validity of
hypotheses implicit in these relationships,
and showing the need for trade-
offs between different objectives.
