(Universidad Icesi, 2013-04-01) Tabares Betancur, Marta Silvia; Lochmuller, Christian
This article proposes a multidimensional space to control manage processes by integrating different
views of the organization. The methodology for the development of the proposal is based on a qualitative
research design, which is characterized through three activities: the definition of the multidimensional
space from the perspectives of the enterprise architecture, the maturity model, and the organizational
management. A conceptual experimental case study for a credit application was then carried out, which
showed possible inter-relationships between the defined scales and elements. Finally, it was concluded
that it is possible to establish standard characteristics for process management that guide the organization
from different points of view, when faced with complex transformations.
