Estudios gerenciales Vol. 31 No. 136

URI permanente para esta colecciónhttp://hdl.handle.net/10906/78243

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Revisión de la literatura sobre gestión de la calidad: caso de las revistas publicadas en Hispanoamérica y España
(Universidad Icesi, Facultad de Ciencias Administrativas y Económicas, 2015-07-01) Ayala Cruz, Jorge; Ruiz-Torres, Alex J.; Acero-Chavez, José L.; Alomot, Nelson
The purpose of this study is to present a review of research on quality management in Latin-American and Spanish journals published between 2005 and 2013. The study considers managerial focused research written in Spanish or English. The classification of the research considers three elements: the research methodology, the type of application/business sector that served as the basis of the study, and the specific quality management tools/topics addressed by the study. The analysis reveals that although there is significant interest in research related to international standards and the implementation of quality management systems, subjects such as quality management systems based on six sigma methodologies have not received much attention. The study concludes with a discussion of future areas of high potential research that have not generated much discussion.