Implementación de un modelo de gestión del conocimiento para empresas de servicios

Abstract

In the implementation of the production process every organization needs to use the knowledge to produce either goods or services. The creation of an intangible asset, the economic benefit to shareholders, creating value for stakeholders, the competitiveness and positioning of the company, depend mainly on the knowledge and expertise that resides in people. Knowledge management is a key tool for companies to develop appropriate levels of competitiveness, sharing valuable information within the organization can stabilize and improve processes, enables the creation of new knowledge and develop new capabilities in the organization. This graduate work is developed according to this framework, where there is a proposal to implement a knowledge management model applied to a service company of the clothing confection sector to generate value. The selected model underlies the implementation of the knowledge generation cycle on three elements: technology, people and processes. These are the platform that supports the axes involved in the generation of knowledge in the organization: sources of knowledge, context and lessons learned. Our theoretical foundation for the development of the proposed model is based on the following aspects:  Analysis of knowledge management models and intellectual capital  Applied case studies and review of experiences by the authors of the thesis concerning knowledge management