Incidencia de la certificación ISO 9001 en los indicadores de productividad y utilidad financiera de empresas de la zona industrial de Mamonal en Cartagena

This research paper presents the evaluation results of productivity indicators of companies certified under ISO 9001 and its impact on the financial profits of companies located in the Mamonal Industrial Zone, Cartagena. In the methodology used, productivity and financial indicators belonging to 25 companies certified in quality were calculated. The next step was to apply a multivariate data analysis technique in order to explain the relevance and discrimination power of each productivity and financial indicators group, the resulting improvement in production efficiency of the added gross profit/value ratio and net profit ratio/working capital between 2006 and 2010, and thus the positive impact of these results on the financial benefits, gross margins and operating margins.