Análisis del área de mercadeo en las pymes

The main purpose of this study is to know and understand how the SMEs work when marketing is used as a tool for growht and competitiveness. The used methodology relies on a qualitative study using depth interviews where variables are evaluated such as: positioning, segmentation, product / service, price, distribution, communication, innovation, loyalty, and marketing orientation of the SMEs. The results show that SMEs should formalized and structure the marketing area as an independent department, this will allow take better decision and generate better performance and competitiveness. Furthermore, it appears that these companies are aware of the importance of marketing activities and are making changes to the way they interact with markets.