Evaluación de procedimientos en Acquasanta Lofts Hotel

This paper was developed under the motivation to create a tool or element that could improve the customer`s service processes. Being able to participate in the creation of a hotel and its concept has been a huge opportunity, granted since 2011. This method allows a continuous evaluation of the processes inside the hotel specifically through the market investigation of surveys and hidden costumers, here is where you can catch the employee in his natural environment, and therefore is the best way to measure them.