1 resultados
Resultados de la búsqueda
Mostrando 1 - 1 de 1
Ítem Propuesta para migración de clientes de Gases de Occidente a canales virtuales(Universidad Icesi, 2023-12-19) Del Basto Gómez, Oscar Andrés; López Gómez, Gustavo; Vélez León, Vanessa; Ramírez, Carlos EnriqueIn this graduate work, a strategic proposal is presented to the company Gases de Occidente (GdO), which comprehensively addresses the internal and external analysis of existing service channels, identifying opportunities for improvement, implementing technological solutions and establishing new strategies for the transition to virtuality that renew the customer experience and, in turn, minimize complaints, claims and requests.