(Universidad Icesi, 2013-04-01) Daza, Harold Fernando; Romo L., Felipe; Arenas Guerrero, Fernando Antonio
Based on a model developed trough system dynamics,
which represents a supply chain, this paper aims
to establish a systemic approach to service risk
management and financial risk management, taking
into account the decisions made from the operational
area and its influence on the risk in different areas of
the company.
