(Universidad Icesi, Facultad de Ciencias Administrativas y Económicas, 2015-07-01) Baena, José Jaime; Cano, Jose Alejandro
This article identifies key information and communication technologies (ICT) used in the international
negotiation process, classifying them by phases and functionality. A literature review was conducted
in recognized and high impact databases, building with this information a proposal of phases for the
international negotiation process, and characterizing ICT by elements such as functionality, business
tools, complexity and scope of use, among others. We conclude that there is a wide range of ICT to
support the stages of international negotiations, offering various solutions to the specific needs of each
company regarding to the management of information and communication.
