Optimización de la gestión de tiempos en Teleperformance mediante un dashboard interactivo en Power BI

Teleperformance was founded in 1978 in France, it is a multinational company that offers a wide variety of services in customer service, telemarketing, manages customer relationships (CRM), moderates content and communication (Who we are?, 2024). Its headquarters are in Paris, where the company has a presence in more than 80 countries and has more than 350,000 people, serving a wide variety of industries such as technology, telecommunications, banking, retail and healthcare. The company highlights its commitment to technology and innovation, relying on artificial intelligence, machine learning and data analysis to catapult its services and customer experience. The main services offered by the company are as follows: • Customer Service: Provides support via telephone, email, chat and social networks.